Refund Policy

REFUND AND CANCELLATION POLICY

At Roosevelt Publishers, our commitment is to deliver top-tier self-publishing services tailored to authors' needs. We recognize that circumstances may arise where a refund or cancellation becomes necessary. Hence, we've crafted the following refund and cancellation policy to ensure fairness and transparency for our valued customers.

At Roosevelt Publishers, refund policy is not applicable when:

• You have approved the initial draft
• You have requested revisions
• You have canceled the order due to non-related reasons in regard to the rooseveltpublishers.com and its policies
• You have not contacted rooseveltpublishers.com for more than 2 weeks.
• You have approached another service provider or freelancer for the same project assigned to rooseveltpublishers.com
• You have provided an incomplete project brief
• You have approved the deliverables
• You have accepted multiple revisions for any service
• You have ordered a bundle service and are dissatisfied with any specific service; refund can only be claimed against that specific service and ‘not’ the complete set of bundle services
• You have failed to provide the initial project brief within 10 days of order placement since the project initiated

Refund/Cancellation Eligibility:

1. 
   Editing Services:

Refunds for editing services will be evaluated on an individual basis. If you find the quality of the editing work unsatisfactory, please notify us within 7 days of receiving the edited manuscript to address your concerns and begin the refund process.

1. Design Services:

Refunds for design services will be assessed on a case-by-case basis. If you are dissatisfied with the design work or believe it deviates from the agreed specifications, please contact us within 7 days of receiving the design files to discuss your concerns and start the refund process.

1. Publishing and Marketing Services:

Once publishing and marketing services have commenced, refunds will not be available. These services involve third-party costs and efforts that cannot be recovered.
 

How to Claim Your Refund

To ensure that your refund request is processed effectively and is approved, please make sure that you meet the following requirements. Specify your concern and claim your refund through any of the following three modes: -

Toll-free: +(615) 369-3561

Live Chat: rooseveltpublisher.com

Email: info@rooseveltpublishers.com
 

We will make every effort to address your query and concern promptly in accordance with our policy. Following the refund, you will no longer have legal permission to utilize any version of the draft provided by the company.

Roosevelt Publishers reserves the right to modify or update this policy at any time, and any changes will be effective immediately.