Terms & Conditions

The aforementioned terms and conditions apply to Roosevelt Publishers projects.

COPYRIGHT

You shall have complete ownership of the material that we create for you and supply in accordance with the parameters agreed upon. We will have no copyright on the content, and you are free to publish and use it as you see fit.

PAYMENT

All services listed on the website need a 100% upfront payment. The customer is responsible for any transaction fees and taxes (where applicable).

REVISIONS

We provide limitless changes on provided work as long as the requests are submitted within 7 days of the work being delivered and, in extreme situations, within 14 days of the work being delivered. All modification requests for client orders will be fulfilled in accordance with the order's urgency, with a typical minimum turnaround time of 24 hours.
The following is the revision turnaround time based on urgency:

• For orders up to 24 hours of urgency, the Revision turnaround time would be 24 hours.
• For orders between 24-48 hours of urgency, the Revision turnaround time would be 48 hours.
• For orders of 48 hours and above, the Revision turnaround time would be 72 hours.

PROJECT REQUIREMENTS

Before beginning a project, any project needs will be reviewed with the clients. Service-level disputes shall be resolved in accordance with the terms and requirements agreed upon at the start of a project, these terms and conditions, and reasonable business practices.

REFUND AND CANCELLATION POLICY

At Roosevelt Publishers, our commitment is to deliver top-tier self-publishing services tailored to authors' needs. We recognize that circumstances may arise where a refund or cancellation becomes necessary. Hence, we've crafted the following refund and cancellation policy to ensure fairness and transparency for our valued customers.

At Roosevelt Publishers, refund policy is not applicable when:

• You have approved the initial draft
• You have requested revisions
• You have canceled the order due to non-related reasons in regard to the rooseveltpublishers.com and its policies
• You have not contacted rooseveltpublishers.com for more than 2 weeks.
• You have approached another service provider or freelancer for the same project assigned to rooseveltpublishers.com
• You have provided an incomplete project brief
• You have approved the deliverables
• You have accepted multiple revisions for any service
• You have ordered a bundle service and are dissatisfied with any specific service; refund can only be claimed against that specific service and ‘not’ the complete set of bundle services
• You have failed to provide the initial project brief within 10 days of order placement since the project initiated

All refund requests will be fulfilled as per the following arrangement:

Pre-Draft Delivery Refunds: If a refund request is made before receiving the initial draft, you are eligible for a full refund, with a 10% service and processing fee excluded.

Post-Draft Delivery Refunds (48-120 hours): Refund requests made between 48 and 120 hours after the initial draft delivery qualify for a 50% refund, with a 10% service and processing fee excluded.

Refunds Beyond 120 Hours: No refund requests will be entertained after 120 hours of the initial draft delivery.

However, as we prioritize 100% customer satisfaction, we encourage you to contact us with any concerns.

 

All refund requests should be communicated to our support department at info@rooseveltpublishers.com

 

Refund/Cancellation Eligibility:

1. 
   Editing Services:

Refunds for editing services will be evaluated on an individual basis. If you find the quality of the editing work unsatisfactory, please notify us within 7 days of receiving the edited manuscript to address your concerns and begin the refund process.

1. Design Services:

Refunds for design services will be assessed on a case-by-case basis. If you are dissatisfied with the design work or believe it deviates from the agreed specifications, please contact us within 7 days of receiving the design files to discuss your concerns and start the refund process.

1. Publishing and Marketing Services:

Once publishing and marketing services have commenced, refunds will not be available. These services involve third-party costs and efforts that cannot be recovered.
 

How to Claim Your Refund

To ensure that your refund request is processed effectively and is approved, please make sure that you meet the following requirements. Specify your concern and claim your refund through any of the following three modes: -

Toll-free: (469) 306-1412

Live Chat: rooseveltpublisher.com

Email: info@rooseveltpublishers.com
 

We will make every effort to address your query and concern promptly in accordance with our policy. Following the refund, you will no longer have legal permission to utilize any version of the draft provided by the company.

Roosevelt Publishers reserves the right to modify or update this policy at any time, and any changes will be effective immediately.

TERM OF USE OF THIS WEBSITE

• The content on Roosevelt Publishers includes, but is not limited to, the company's services and does not constitute advice, certificates, guarantees, or warranties.
• The firm, its affiliates, associates, or employees are not liable for any loss or harm caused by an unintended inaccuracy in the information on this website.
• The company and its affiliates and associates are not liable for any failure of performance, omission, interruption, error, deletion, defect, delay in operation or transmission, theft or destruction, computer virus, communications line failure, or unauthorized access to, alteration of, or use of information contained on the website at any time.
• You agree to defend, indemnify, and hold harmless the business and its affiliated companies, partners, officers, representatives, and employees from and against any claims, liabilities, damages, losses, and expenditures arising out of or in any way connected with
• i. your access to or use of the website and its services;
• ii. your violation of these Terms of Use; or
• iii. your violation of any third party right, including without limitation any intellectual property right, publicity right, or any other right.
• This Agreement or your use of this Site does not create a partnership, joint venture, employment, or agency relationship between you and the firm.

1. Introduction

This Privacy Policy explains how Roosevelt Publishers collects, uses, and protects the email addresses and mobile numbers provided by users on our website. We are committed to ensuring that your privacy is protected and that we comply with all relevant data protection laws.

2. Information We Collect

We may collect the following information:

• Mobile phone numbers

• Any additional information provided voluntarily by the user.

3. How We Use the Information

We use the collected mobile numbers for the following purposes:

• To send relevant updates related to our services.

• To notify users about account-related information.

• For internal record keeping.

4. Consent for Mobile Number Collection

By providing your mobile number on Roosevelt Publishers, you consent to the collection and use of this information as outlined in this Privacy Policy.

5. Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

6. Controlling Your Personal Information

You may choose to restrict the collection or use of your mobile number in the following ways:

• If you have previously agreed to us using your mobile number for direct marketing purposes, you may change your mind at any time by contacting us at info@rooseveltpublishers.com.or you can reply “STOP” or “Unsubscribe” to stop receiving the messages

7. Sharing Your Information

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

8. Your Rights

You have the right to request details of the personal information we hold about you. If you would like a copy of this information, please contact us at info@rooseveltpublishers.com.

9. Changes to this Policy

Roosevelt Publishers may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are comfortable with any changes.